IMPROVEMENT OF SERVICE QUALITY IN HIGHER PROFESSIONAL EDUCATION BY APPLICATION OF LEAN MANUFACTURING THEORY IN UNIVERSITIES

Valery V. Glushchenko; Irina A. Presnuhina; Ekaterina V. Samodelova

doi:10.29121/ijoest.v5.i1.2021.151

Authors

Valery V. Glushchenko Associate Professor Of Technical Sciences, Professor Of Project Activities Center Of Moscow Polytechnic University 107023 Russia, Moscow Bolshaya Semenyovskaya Str., 38 https://orcid.org/0000-0003-1324-9326
Irina A. Presnuhina Associate Professor Of Philological Sciences, Head Of Foreign Languages Department Of Moscow Polytechnic University 107023 Russia, Moscow Bolshaya Semenyovskaya Str., 38
Ekaterina V. Samodelova University Lecturer Of Foreign Languages Department 107023 Russia, Moscow Bolshaya Semenyovskaya Str., 38

DOI:

https://doi.org/10.29121/ijoest.v5.i1.2021.151

Keywords:

A Service, Higher Professional Education, A Theory, Lean Manufacturin, A Model, Quality, A University, State, A Student, An Assessment

Abstract

Abstract: the subject of the article is the increase in service quality of higher professional education by applying the theory of lean manufacturing in universities. The object of the article is the service delivery process of higher professional education. The purpose of the article is the increase in quality services of higher professional education in universities. We solve the following problems to achieve the stated objective: we investigated the role of service quality of higher professional education in the innovational development of real economics, creating the method of using the theory of lean manufacturing in university performance, formation of the model for quality assessment of lean manufacturing theory in universities. The methods of scientific research are the theory of lean manufacturing, synthesis and analysis forecasting and design, a systematic approach, expert assessments, retrospective and comparative analysis, predicative analysis. Scientific novelty of the work is represented by the results reflecting the increase in service quality of higher professional education based on the theory of lean manufacturing, the methodology of using lean manufacturing principles for increasing the quality of educational services, synthesis of a four-level model of higher professional education services.