TO DETERMINE EMPLOYEE ENGAGEMENT & ITS RELATIONAL OUTCOME OF BENCHMARKING MOHD AHMED KABEER
DOI:
https://doi.org/10.29121/shodhkosh.v5.i2.2024.6280Keywords:
Healthcare, Hospitals, Benchmarking, Organizational, Change ManagementAbstract [English]
The healthcare sector is facing external changes and pressure to provide high-quality treatment while benchmarking. This study outlines necessary actions for successful change management in the healthcare business using a non-intervention based observational research methodology. The study involved 336 healthcare workers from public general hospitals, private chain hospitals, specialty hospitals, and charities. Cronbach's alpha was used to determine data reliability, with a reliability score of 0.654 for competence, 0.806 for technology, and 0.801 for engagement. The study highlights the need for effective change management in the healthcare industry.
References
Barnard. M, and Stall, N. (2010). Organizational Change Management: A Rapid Literature Review. The short policy report, Centre for understanding behaviour. Bartel, P.A., and Sicherman, N. (National Bureau of Economic Research)
Akid, S. (2008, April 15). Change Management in the Workplace. Retrieved from
Chen, H.L. (2005). “A competence-based strategic management model factoring in key success factors and benchmarking”. Benchmarking: An International Journal, 12 (4), 364 DOI: https://doi.org/10.1108/14635770510609033
Moran, J.W. (2000). Leading organizational change. Journal of Workplace Learning: Employee Counselling Today, 12 (2), 66-74. DOI: https://doi.org/10.1108/13665620010316226
Watson. G.(1993). Strategic Benchmarking: How to Rate Your Company's Performance Against the World's Best. In
Kay, J.FL.(2007). Healthcare Benchmarking. Medical Bulletin,12 (2). Hongkong.
Weiss, J.W. (2001). Organizational Behavior and Change: Managing Diversity, Crosscultural Dynamics and Ethics. New Delhi: Vikas Publishing House. In
Mathews, J. (2009). Models of Change Management: A Reanalysis. The IUP Journal of Business Strategy,4 (2).
Westman, M., and Bakker, A, B. (2008). Crossover of burnout amongst healthcare professionals. (p. Jonathon R. B. Halbesleben, Ed.) Nova Science Publisher,Inc.
White, J., and Cocchi, R. (2016). Healthcare Business and Technology. Retrieved from www.healthcarebusinesstech.com.
Wilkins. Mcload, F., and Scheilds, M. (2007). Nurse's work and health: new findings,13,17-20. Health Polich Research Bulletin. In
Saleem, A. and Sayej, S. (2015). Selected Organizational Factors Affecting Performance of Professional Nurses in North West Bank Governmental Hospitals. Journal of Education and Practice, 6 (7).
Woodward, C.A. (2000). Strategies for assisting Health workers to modify and improve skills: Developing quality Healthcare-a process of change. World Health Organization.
Yang, Z., Ng, B.Y., Kankanhalli, A., and Lim, J. (2013, March). Analyzing the Enabling Factors for the Organizational Decision to Adopt Healthcare Information Systems. Science Direct. DOI: https://doi.org/10.1016/j.dss.2013.03.002
Southard, R. N. (2010, May). Employee engagement and Service quality. Washington State University.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Mohd Ahmed Kabeer, Dr. Manish Shrivastava
This work is licensed under a Creative Commons Attribution 4.0 International License.
With the licence CC-BY, authors retain the copyright, allowing anyone to download, reuse, re-print, modify, distribute, and/or copy their contribution. The work must be properly attributed to its author.
It is not necessary to ask for further permission from the author or journal board.
This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge.
