THE ROLE OF WORK ENVIRONMENT IN SHAPING JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT IN THE HOSPITALITY SECTOR
DOI:
https://doi.org/10.29121/shodhkosh.v5.i1.2024.5118Keywords:
Work Environment, Job Satisfaction, Organizational Commitment, Hospitality Industry, Qualitative Study, Employee Engagement, Leadership, Workplace Wellbeing, Hr PracticesAbstract [English]
This qualitative research investigates the critical role of the work environment in influencing job satisfaction and organizational commitment within the hospitality sector, focusing on international hotel chains. In light of increasing turnover rates and staff burnout in the service industry, this study explores how workplace elements—ranging from leadership style and peer support to physical infrastructure and wellbeing policies—affect employee morale and long-term engagement.
Through detailed case studies of four globally recognized hotels— New Hotel Broadway, (Varanasi ), Hotel Castillo , (Varanasi ), The Diamond Hotel, (Varanasi) ,and Hotel HHI , Varanasi —the paper uncovers nuanced insights into employee experiences and perceptions of organizational culture. The thematic analysis highlights five core pillars that shape satisfaction and commitment: managerial support, work-life balance, peer relationships, recognition and growth, and environmental design. Findings underscore the importance of aligning HR policies with socio-emotional needs and organizational values. The study concludes with recommendations for enhancing employee-centric practices, offering a roadmap for leaders and policymakers in hospitality to build resilient, motivated, and committed teams.
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