EXPLORING PROBLEMS AND CHALLENGES FACED IN E-BANKING SERVICES IN BANKS
DOI:
https://doi.org/10.29121/shodhkosh.v4.i2.2023.3347Keywords:
Financial Services, Clients, Technology, Digital, ElectronicAbstract [English]
The introduction of e-banking has greatly improved the banking experience for consumers by streamlining and simplifying monetary transactions. Despite the many advantages, e-banking does come with a number of drawbacks that banks and clients alike must contend with. The purpose of this abstract is to present a synopsis of the studies that investigated the difficulties encountered by banks when providing online banking services. Examining client perceptions towards e-banking, determining the causes for non-usage of these services, and identifying the frequent challenges encountered by customers using e-banking are the goals of the research. For this study, a sample of 120 clients is chosen. Based on the replies from selected samples and research findings, the study also aims to offer banks important insights and suggestions for improving their e-banking services. The study's results shed light on what makes e-banking services trustworthy and satisfying for customers, and they give banks concrete advice on how to fix current problems and improve the service they offer. Banks may successfully use e-banking to fulfill the changing demands of their customers in the digital age by tackling these obstacles and matching their services with customer expectations.
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Copyright (c) 2023 Dr. Satyavrat Singh Rawat, Trilochan Sharma, Dr. Swati Sharma, Javed Naseem
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