PERCEIVED RISK AND CONFIDENCE IN DIGITAL PAYMENT SYSTEMS: A FINANCE MANAGER'S PERSPECTIVE

Amol Gawande; Kiran Singh; Abhijeet Thange; Devyani Ashok Desale; Khushbu Choudhary

doi:10.29121/shodhkosh.v4.i2ECVPAMIAP.2023.2507

Authors

Dr. Amol Gawande Professor & Director, Dr. D. Y. Patil B-School, Pune
Kiran Singh Assistant Professor, Dr. D. Y. Patil B-School, Pune
Dr. Abhijeet Thange Professor, Dr. D. Y. Patil B School, Pune
Devyani Ashok Desale Student, Dr. D. Y. Patil B-School, Pune
Khushbu Choudhary Student, Dr. D. Y. Patil B-School, Pune

DOI:

https://doi.org/10.29121/shodhkosh.v4.i2ECVPAMIAP.2023.2507

Keywords:

Risk Perception, Digital Payments, Payment Security, E-Payment Systems, Digital Economy, Transaction Safety

Abstract [English]

An assortment of new support services has entered the market because of years of commercial technology use. One of the many services is e-payment, which enables payments via an electronic device without the need for actual cash. Global adequacy of electronic payment systems has varied; certain electronic payment systems are quite popular, while others are comparatively less common. The main reason for the poor adoption rates is said to be the perceived risk connected to payment methods. We investigated how finance managers in Pune perceived the risk associated with digital payments using a poll of 100 of them. Our study's findings indicate that finance managers have a relatively low risk perception of digital payments. This demonstrates their confidence in both the guarantees and the resilience of digital payment systems.

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