CHALLENGES FACED BY INDIAN BANKING SECTOR TOWARDS ORGANIZATIONAL EFFECTIVENESS: A QUALITATIVE INQUIRY
DOI:
https://doi.org/10.29121/shodhkosh.v4.i2.2023.2108Keywords:
Banking Professionals, Training and Development, EffectivenessAbstract [English]
Training and organizational effectiveness has caused increasing challenges for Indian banking sector. However, there is a dearth of information about these challenges in many developing countries, including India. This study is an attempt to examine the challenges faced by varied banking employees during training and organizational effectiveness in India.
Methods: We conducted qualitative research among banking personnel of different cadre and designations from Bhopal the capital of Madhya Pradesh India during July 2023 to October 2023. Research study has attained 200 in-depth interviews using a snowball sampling technique. We used an in-depth interview guide as data were collected, soft copy, and google form. The data were analyzed both manually and using advanced MS excel software as we used thematic analysis for this study.
Results: Some of the imperative themes emerged from the study. Participants experienced overloaded, psychological distress, shortage of policies and procedures, Implementation, desired performance, difference in perception and level of awareness, and improper management during their service. These banking professionals faced difficulty coping with these challenges due to situational and organizational factors. Passable support to address the difficulties faced by these personnel is necessary for an overall improved system in training segment at banking institutions.
Conclusion: The findings highlight the common challenges faced by banking professionals dealing with training and development. This implies the need to support adequate policies and procedures, protocols, and support for both physical and mental issues among the banking professionals.
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