PUBLIC SATISFACTION MEASUREMENT SYSTEM ON PUBLIC SECTOR ORGANIZATION IN PALEMBANG CITY

  • Maya Panorama Faculty of Islamic Economic and Business, State Islamic University of Raden Fatah Palembang, Indonesia
Keywords: Public Satisfaction, Satisfaction Measurement System, Public Sector, Servqual, Quality Assurance

Abstract

Role of public sector organization in economic development is very important. Public sector serves most administrative activity to public/ people. It is important to measure public satisfaction as a reflection of government’s performance. This research proposed a fit model for measure public satisfaction in Palembang City. Public sector in Palembang must have a quality assurance and indicator to measure the public satisfaction. Stage of measurement system must involve the major, internal and eksternal auditor and the public. The most important is that public sector must hire a professional employee that responsive and empathy to public.

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Published
2018-02-28
How to Cite
Panorama, M. (2018). PUBLIC SATISFACTION MEASUREMENT SYSTEM ON PUBLIC SECTOR ORGANIZATION IN PALEMBANG CITY . International Journal of Engineering Technologies and Management Research, 5(2), 46-56. https://doi.org/10.29121/ijetmr.v5.i2.2018.145