EMPLOYEE PERCEPTION ON KNOWLEDGE ACQUISITION IN ANDHRA BANK - A STUDY
Keywords:Knowledge acquisition, Information Technology, Core banking, Leverage, Diffusion
Banks and financial institutions play a crucial role in the economic growth of any country. The present - day banking operations in India have undergone a sea change due to the explosion of Information Technology and emergence of several Knowledge Management Practices. Knowledge Management impact on the organization performance is well recognized. Andhra Bank was founded on 28th November 1923 and was nationalized in April 1980. With about 3000 branches, 6875 Delivery Channels, 34 satellite offices as on 31.3.2017 Andhra Bank has been leveraging on Knowledge acquisition and technology management for enhancing customer service. An attempt is made in this paper to examine the perception on knowledge acquisition process among officer and clerical cadre employees of the Andhra Bank through an empirical analysis.
Deepak Tandon Knowledge Management in Indian Banks, JIMS 8M, April-June, 2007, PP 23-27
Kamal Das, the Knowledge Paradigm Key Success Factor of Century, the Indian Banker, November 2008, pp 47-48.
Hafizi Muhammad Ali, Nour Hayati Ahmadabad, Knowledge Management in Malasian Banks: A New paradigm, Journal of Knowledge Management Practices, Vol-7, September 2006.
Rao V.N, Technology Management in Banks: An Empirical study with special reference to State Bank of India, Vol-6, No-2, February 2013, Prabandhan: Indian Journal of Management. DOI: https://doi.org/10.17010/pijom/2013/v6i2/59967
Falicita.J& Jayanthi.J.G (2012), Mobile Commerce: The next Driver of Market Growth, Prabandhan: Indian Journal of Management.
Malik,A.K (2011),Socio Economic Impact of Information and communication Technology: A Study of Indian Banking Sector, Finance India, 25(1), pp 189-194.
Uppal R.K& Chawla, Rosy (2008), Customer Service in Banks: Meeting Customer Expectations, the Indian Banker, 3(11), pp 21-24.
Prabhakar, Rajeer & Triathi, Purushittern (2009), Effectiveness of Online Banking with special reference to the ICICI Bank, Global Journal of Business management, 3(2), pp 67-80.
Annual Reports of Andhra Bank 2013, 2014, 2015, 2016, 2017.
Khalid Alwari, Sobhy Elkatib (2009), Knowledge Management Practices in Banking Industry Present and Future State- Case Study, Journal of Knowledge Management Practice, Vol-10, No-4.
Joel chigada, patxic Ngulube (2015), Knowledge Management Practices at selected banks in South African Journal of Information Management, 17(1), Art # 634. DOI: https://doi.org/10.4102/sajim.v17i1.634
Muhammad R.Shihab, Ajeng a.Lestari (2015), the impact of Customer KnowledgeAcquisition to Knowledge Management benefits: A case study in Indonesian Banking and Insurance Industries, Advanced Computer Science and information systems, INSPEC Accession number: 25021556. DOI: https://doi.org/10.1109/ICACSIS.2014.7065867
How to Cite
License and Copyright Agreement
In submitting the manuscript to the journal, the authors certify that:
- They are authorized by their co-authors to enter into these arrangements.
- The work described has not been formally published before, except in the form of an abstract or as part of a published lecture, review, thesis, or overlay journal.
- That it is not under consideration for publication elsewhere.
- That its release has been approved by all the author(s) and by the responsible authorities – tacitly or explicitly – of the institutes where the work has been carried out.
- They secure the right to reproduce any material that has already been published or copyrighted elsewhere.
- They agree to the following license and copyright agreement.
Authors who publish with International Journal of Engineering Technologies and Management Research agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or edit it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) before and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
For More info, please visit CopyRight Section