THE ANALYSIS OF WEBSITE SERVICE QUALITY OF PRABUMULIH REGIONAL GENERAL HOSPITAL USING WEBQUAL 4.0 METHOD
DOI:
https://doi.org/10.29121/ijetmr.v5.i9.2018.292Keywords:
Webqual 4.0, Usability, Information Quality, Service InteractionAbstract
This research was conducted to find out how big the contribution of Prabumulih Regional General Hospital’s website was by using Webqual 4.0 Method in which three indicators were involved, namely usability, information quality, and service interaction based on responses of the respondents, the employees of Prabumulih Regional General Hospital. The overall result was that users’ satisfaction was above the average of 1.00. Thus, service quality of Prabumulih Regional General Hospital’s website met the satisfaction of the respondents or considered good. The highest score was usability indicator with a value of 1.095. It was due to an interesting display and ease of interaction of the website. As for the indicator of information quality, the value was 1.090 because according to the respondents, information quality of the website was good. The last indicator with the lowest value was service interaction with a value of 1.085. The reason was due to low transaction security and poor communication.
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