QUALITY BENCHMARKING IN BUSINESS PERFORMANCE USING SURVEYING TECHNIQUE – REVIEW
DOI:
https://doi.org/10.29121/granthaalayah.v9.i8.2021.4156Keywords:
Benchmarking, Business Performance Management, Survey Through Google FormAbstract [English]
In today’s scenario every business organization will try to establish their own objectives/Goals for successful execution in every stage of business performance management system. Benchmarking plays a major role in today’s high competitive work culture in order to compare the actual performance or output against the known standards. Using benchmarking tool we can assess the performance of business process by measuring the quality of resources, cost of resources, Market share assessment and customer satisfaction level etc are some of the factors which are strongly considered for evaluation. With the help of this tool we can find out the strength and weakness of the organization. In this paper attempt has been made to conduct survey analysis based on literature review information. The study is focused on the performance of engineering educational institutions in India with strong vision and mission statements. Hence a detailed survey form is designed using Google form applications with all parameters.
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Md. Sharfuddin Rashed & Nesha Ashraf Un (2018), Implementation of Benchmarking Concepts in Manufacturing Industry of Bangladesh, Global Journal of Management and Business Research: A Administration and Management, Volume 18 Issue 4,PP: 1-10.
Moise Ioan Achim, Lucia Căbulea , Maria Popa & Silvia - Stefania Mihalache (2009), On The Role Of Benchmarking In The Higher Education Quality Assessment , Annales Universitatis Apulensis Series Oeconomica, 11(2), pp: 1-8. Retrived from https://doi.org/10.29302/oeconomica.2009.11.2.27 DOI: https://doi.org/10.29302/oeconomica.2009.11.2.27
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Rajagopalan Jayaraman (2017), An Empirical Study of Continuous Improvement Practices Using BE/TQM Frameworks - Case Studies from Indian Industry, Amity Journal of Operation Management , Vol: 2(1) , PP: 28-50. Retrived from https://amity.edu/UserFiles/admaa/cd9ebPaper%202.pdf
Savanam Chandra Sekhar (2010), Benchmarking, African Journal of Business Management, Vol : 4, PP :882-885. Retrived from https://www.internationalscholarsjournals.com/articles/benchmarking.pdf
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