TECHNOLOGICAL CRITICAL SUCCESS FACTOR IN ERP IMPLEMENTATION PROJECTS IN PUBLIC AND PRIVATE SECTOR IN SAUDI ARABIA
DOI:
https://doi.org/10.29121/granthaalayah.v6.i7.2018.1311Keywords:
ERP, CSF, Implementation Success, TOEAbstract [English]
An Enterprise Resource Planning (ERP) system implementation is a complex information technology project that integrates organization-wide operations. Prior surveys have reported perceptions about factors which are critical to ERP implementation success. There are only a few prior researches that have empirically tested the ERP implementation success factors in Saudi Arabia in both public and private organizations. This paper reports the result of literature review on critical success factor (CSF) for ERP implementations. It has been found that project champions can to be added to Technological dimension of the Technological, Organizational and Environmental (TOE) theory.
Downloads
References
Abdelghaffar, H. (2012), “Success factors for implementation in large organisations: the case of Egypt”, The Electronic Journal on Information Systems in Developing Countries, Vol. 52 No. 4, pp. 1-13. DOI: https://doi.org/10.1002/j.1681-4835.2012.tb00369.x
Adamson, I. and Shine, J. (2003), “Extending the new technology acceptance model to measure the end user information systems satisfaction in a mandatory environment: a bank’s treasury”, Technology Analysis and Strategic Management, Vol. 15 No. 4, pp. 441-455. DOI: https://doi.org/10.1080/095373203000136033
Agarwal, R. (2000), “Individual acceptance of new information technologies”, in Zmud, R.W. (Ed.), Framing the Domains of IT Management Research: Glimpsing the Future through the Past, Pinnaflex, Cincinnati, OH.
Agourram, H. (2009), “The quest for information systems success in Saudi Arabia: a case study”, Journal Global Management Research, pp. 51-57, available at:
http://gmrjournal.uqam.ca/documents/GMRJ-V5N1-JUN2009-77-91.pdf#page=50
Al-Gahtani, S.S. (2003), “Computer technology adoption in Saudi Arabia: correlates of perceived innovation attributes”, Information Technology for Development, Vol. 10 No. 1, pp. 57-69. DOI: https://doi.org/10.1002/itdj.1590100106
Al-Gahtani, S.S. (2004), “Computer technology acceptance success factors in Saudi Arabia: an exploratory study”, Journal of Global Information Technology Management, Vol. 7 No. 1, pp. 5-5-29.
Al-Gahtani, S.S., Hubona, G.S. and Wang, J. (2007), “Information technology (IT) in Saudi Arabia: culture and the acceptance use of IT”, Information & Management, Vol. 44 No. 8, pp. 681-691. DOI: https://doi.org/10.1016/j.im.2007.09.002
Al-Jabri, I.M. and Al-Hadab, A. (2008), “End user adoption of ERP systems: investigation of four beliefs”, Americas Conference on Information Systems (AMCIS), pp. 1-8.
Al-Jabri, I.M. and Roztocki, N. (2010), “Adoption and use of information technology in mandatory settings: preliminary Insights from Saudi Arabia”, Proceedings of the Sixteenth Americas Conference on Information Systems, Lima, pp. 1-7.
Al-Mashari, M., Ghani, S.K. and Rashid, W. (2006), “A Study of the critical success factors of ERP implementation in developing countries”, International Journal of Internet and Enterprise Management, Vol. 4 No. 1, pp. 68-95. DOI: https://doi.org/10.1504/IJIEM.2006.008866
Al-Shamlan, H. M., & Al-Mudimigh, A. S. (2011). The Chang Management Strategies and Processes for Successful ERP Implementation: A Case Study of MADAR. International Journal of Computer Science, 8, 431-435.
Al-Turki, U.M. (2011), “An exploratory study of ERP implementation in Saudi Arabia”, Production Planning & Control, Vol. 22 No. 4, pp. 403-413. DOI: https://doi.org/10.1080/09537287.2010.491490
Aladwani, A.M. (2001), “Change management strategies for successful ERP implementation”, Business Management Journal, Vol. 7 No. 3, pp. 266-275.
Alballaa, H. and Al-Mudimigh, A. (2011), “Change management strategies for effective enterprise resource planning systems: a case study of a Saudi company”, International Journal of Computer Applications, Vol. 17 No. 2, pp. 14-19. DOI: https://doi.org/10.5120/2194-2785
Aldammas, A. and Al-Mudimigh, A.S. (2011), “Critical success and failure factors of implementations: two case studies from Kingdom of Saudi Arabia”, Journal of Theoretical and Applied Information Technology, Vol. 28 No. 2, pp. 73-82.
Allen, D., Kern, T. & Havenhand, M. (2002). ERP critical success factors: An exploration of the contextual factors in public sector institutions. Proceedings of the 35th Hawaii International Conference on System Sciences. Retrieved November 12, 2006 from DOI: https://doi.org/10.1109/HICSS.2002.994295
http://csdl2.computer.org/comp/proceedings/hicss/2002/1435/08/14350227.pdf.
Amoako-Gyampah, K. and Salam, A.F. (2004), “An extension of the technology acceptance model in an ERP implementation environment”, Information & Management, Vol. 41 No. 6, pp. 731-745. DOI: https://doi.org/10.1016/j.im.2003.08.010
Asmamaw A. Mengistie (2012) Analysis of the Critical Success Factors for ERP Systems Implementation in U.S. Federal Offices), Retrieved May 15, 2016, from http://link.springer.com/chapter/10.1007/978-3-642-37021-2_15
Axline, S., Markus, M. L., Petrie, D., & Tanis, C. (2001). Learning from experiences with ERP: problems encountered and success achieved. In Shanks G., Seddon P. B., & Willcocks L. P. (Eds.), Second-wave enterprise resource planning systems (p. 23-54). Edinburgh: Cambridge University Press.
Bagozzi, R.P. (2007), “The legacy of the technology acceptance model and a proposal for a paradigm shift”, Journal of the Association for Information Systems, Vol. 8 No. 4, pp. 243-254. DOI: https://doi.org/10.17705/1jais.00122
Baker, E.W., Al-Gahtani, S.S. and Hubona, G.S. (2007), “The effect of gender and age on new technology implementation in a developing country: testing the theory of planned behavior (TPB)”, Information Technology & People, Vol. 20 No. 4, pp. 352-375. DOI: https://doi.org/10.1108/09593840710839798
Baker, E.W., Al-Gahtani, S.S. and Hubona, G.S. (2010), “Cultural impacts on acceptance and adoption of information technology in a developing country”, Journal of Global Information Management, Vol. 18 No. 4, pp. 35-58. DOI: https://doi.org/10.4018/jgim.2010070102
Bandyopadhyay, K. and Rarnes, C. (2012), “An analysis of factors affecting user acceptance of ERP systems in th United States”, International Journal of Human Captial and Information Technology Professionals, Vol. 3 No. 1, pp. 1-14. DOI: https://doi.org/10.4018/jhcitp.2012010101
Bano, M. and Zowghi, D. (2013), “User involvement in software development and system success: a systematic literature review”, Proceedings of the 17th International Conference on Evaluation and Assessment in Software Engineering, ACM, Porto de Galinhas, pp. 125-130. DOI: https://doi.org/10.1145/2460999.2461017
Barbosa, D.H. and Musetti, M.H. (2010), “Logistics information systems adoption: empirical investigation in Brazil”, Industrial Management & Data Systems, Vol. 110 No. 6, pp. 787-804. DOI: https://doi.org/10.1108/02635571011055054
Barki, H. and Hartwick, J. (1994), “Measuring user participation, user involvement, and user attitude”, MIS Quarterly, Vol. 18 No. 1, pp. 59-82. DOI: https://doi.org/10.2307/249610
Bentler, P.M. (1990), “Comparative fit indexes in structural models”, Psychological Bulletin, Vol. 107 No. 2, pp. 238-246. DOI: https://doi.org/10.1037/0033-2909.107.2.238
Brehm, L. & Markus, M.L. (2000, June 11-13). The divided software life cycle of ERP packages. Proceedings of the 1st Global Information Technology Management (GITM) World Conference, 43-46. Memphis, TN.
Browne, M.W. and Cudeck, R. (1992), “Alternative ways of assessing model fit”, Sociological Methods & Research, Vol. 21 No. 2, pp. 230-258. DOI: https://doi.org/10.1177/0049124192021002005
Bueno, S. and Salmeron, J.L. (2008), “TAM-based success modeling in ERP”, Interacting with Computers, Vol. 20 No. 6, pp. 515-523. DOI: https://doi.org/10.1016/j.intcom.2008.08.003
Burton-Jones, A. and Hubona, G.S. (2005), “Individual differences and usage behavior: revisiting a technology acceptance model assumption”, SIGMIS Database, Vol. 36 No. 2, pp. 58-77. DOI: https://doi.org/10.1145/1066149.1066155
Byrne, B. (2010), Structural Equation Modeling with AMOS, Taylor and Francis Group, LLC,New York, NY.
Chang, M.-K., Cheung, W., Cheng, C.-H. and Yeung, J.H.Y. (2008), “Understanding ERP system adoption from the user’s perspective”, International Journal of Production Economics, Vol. 113 No. 2, pp. 928-942. DOI: https://doi.org/10.1016/j.ijpe.2007.08.011
Chen, F.F., Sousa, K.H. and West, S.G. (2005), “Teacher’s corner: testing measurement invariance of second-order factor models”, Structural Equation Modeling, Vol. 12 No. 3, pp. 471-492. DOI: https://doi.org/10.1207/s15328007sem1203_7
Crowley, A. (1998, Dec 14). Training treadmill. PC Week, 15, 121.
Cui, G. and Liu, K. (2010), “Organizational readiness analysis for enterprise information systems implementation”, Journal of Software, Vol. 5 No. 5, pp. 554-561. DOI: https://doi.org/10.4304/jsw.5.5.554-561
Daniel, D. (1997, October 27). PeopleSoft and SAP square off in two-horse race. Computing Canada, 23, 38.
Davenport, T.H. (1998), “Putting the enterprise into the enterprise system”, Harvard Business Review, Vol. 75 No. 4, pp. 121-131.
Davis, F.D. (1989), “Perceived usefulness, perceived ease of use, and user acceptance of information technology”, MIS Quarterly, Vol. 13 No. 3, pp. 319-340. DOI: https://doi.org/10.2307/249008
Davison, R. (2002), “Cultural complication of ERP: valuable lessons learned from implementation experiences in parts of the world with different cultural heritages”, Communication of the ACM, Vol. 45 No. 7, pp. 109-111.
De Lone, W. H., & McLean, E. R. (1992). Information systems success: the quest for the dependent variable. Information Systems Research, 3(1), 60-95. DOI: https://doi.org/10.1287/isre.3.1.60
Deloitte Research. (2002). The keys to smart enterprise transformation for the public sector Deloitte Consulting and Deloitte & Touche. Retrieved April 5, 2011, from http://www.deloitte.com/dtt/cda/don/content/keys%20to%20Smart%20ET.pdf
Deloitte Research. (2005). ERP change management survey Retrieved May 26, 2011, from http://www.deloitte.com/assets/Dcom-UnitedStates/Local%20Assets/Documents/us_cnsltg_hc_shrmerp_040106.pdf.
Dezdar, S. and Ainin, S. (2011), “The influence of organizational factors on successful ERP implementation”, Management Decision, Vol. 49 No. 6, pp. 911-926. DOI: https://doi.org/10.1108/00251741111143603
Doll, W.J. and Torkzadeh, G. (1989), “A discrepancy model of end-user computing involvement”, Management Science, Vol. 35 No. 10, pp. 1151-1171. DOI: https://doi.org/10.1287/mnsc.35.10.1151
Esteves, J. & Pastor, J. (2000). Towards the unification of critical factors for ERP implementations.10th Annual Business Information Technology (BIT) 2000 Conference. Manchester:
Esteves, J. & Pastor, J. (2002). A framework to analyze most critical work packages in ERP implementation projects. International Conference on Enterprise Information Systems. Spain.
Everdingen, Y.M.v. and Waarts, E. (2003), “The effect of national culture on the adoption of innovations”, Marketing Letters, Vol. 14 No. 3, p. 217.
Garg, P. (2010), “Critical failure factors for enterprise resource planning implementations in Indian retail organizations: an exploratory study”, Journal of Information Technology Impact, Vol. 10 No. 1, pp. 35-44.
Gibson, N., Holland, P., & Light, B. (1999). A critical success factors model for enterprise resource planning implementation. Proceedings of the 7th European Conference on Information System, Vol 1, 273-297.
Graig, S. (2000, April 3). ERP vendors admit they can't do it all; some are reselling other vendors' apps. Computer World, 2.
Gurley, W. (1999, May). The new market for rentalware': Beyond ERP systems. Fortune, 139,142
Haddara, M. and Zach, O. (2011), “ERP systems in SMEs: a literature review”, 44th Hawaii International Conference on System Sciences (HICSS), IEEE, pp. 1-10.” DOI: https://doi.org/10.1109/HICSS.2011.191
Hall, E.T. (1976), Beyond culture, Anchor, New York, NY.
Hartwick, J. and Barki, H. (1994), “Explaining the role of user participation in information system use”, Management Science, Vol. 40 No. 4, pp. 440-465. DOI: https://doi.org/10.1287/mnsc.40.4.440
Hawari, A.a. and Heeks, R. (2010), “Explaining ERP failure in a developing country: a Jordanian case study”, Journal of Enterprise Information Management, Vol. 23 No. 2, pp. 135-160. DOI: https://doi.org/10.1108/17410391011019741
“Heydenrych, G. & Cloete, E. (2007). ERP transition to e-commerce: Training for a new methodology. Proceedings of the 2007 Computer Science and IT Education Conference. (p. 323-334).”
Hofstede (1991), Cultures and Organizations: Software of the Mind, McGraw-Hill, Madenhead.
Hofstede (2001a), Culture’s Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across Nations, Sage Publications Inc., Thousand Oaks, CA.
Hofstede, G. (1980), Culture’s Consequences: International Differences in Work Related Values, Sage, Beverly Hill, CA.
Hofstede, G. (2001b), Culture’s Consequences: Comparing Values, Behaviours, Institutions and Organisations Across Nations, Sage Publications, London.
Hofstede, G. and Bond, M.H. (1988), “The Confucius connection: from cultural roots to economic growth”, Organizational dynamics, Vol. 16 No. 4, pp. 4-21. DOI: https://doi.org/10.1016/0090-2616(88)90009-5
Holsapple, C.W., Wang, Y.M. and Wu, J.H. (2005), “Empirically testing user characteristics and fitness factors in enterprise resource planning success”, International Journal of Human-Computer Interaction, Vol. 19 No. 3, pp. 323-342. DOI: https://doi.org/10.1207/s15327590ijhc1903_3
Downloads
Published
How to Cite
Issue
Section
License
With the licence CC-BY, authors retain the copyright, allowing anyone to download, reuse, re-print, modify, distribute, and/or copy their contribution. The work must be properly attributed to its author.
It is not necessary to ask for further permission from the author or journal board.
This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge.