E-GOVERNMENT: IMPLEMENTATION OF ASAN SERVICE MODEL FOR PUBLIC SERVICE REFORM IN NIGERIA AND SUDAN
DOI:
https://doi.org/10.29121/granthaalayah.v11.i11.2023.5380Keywords:
ASAN Service, E-Government, Public-Services, Reform, ICTAbstract [English]
Despite technological developments, customer acceptability is constrained due to a lack of functional knowledge. E-government growth ambitions do not include administrative simplification, lack of infrastructure and human resource capabilities, there is a mismatch between supply and demand for e-services. the Ineffective government regulations, scarcity of technical skills and exorbitant technological costs. Politicians, civil servants, and all public servants are seen as the actual enemy in these two countries, depriving them of progress and national development. This quantitative study proposed that the Azerbaijan ASAN service model be adopted as an alternative public services reform approach for reimagining Nigerian and Sudanese public services sectors. The findings indicate that Strongly Agree (n=3). Agree (N=21) contradicted disagreed (n=17) and strongly disagree (n=9). To summarize, n=25 respondents genuinely disagree that people in their country were aware of e-government services, which runs counter to (n=24). This result showed that almost everyone who participated in the survey agreed and recognized the value of using the Azerbaijan ASAN services model to make it easier for residents to receive government services in a corrupt-free digital environment. In conclusion, the adoption of e-Government services that are more advantageous, user-friendly, effective, and efficient may be significantly impacted by the study's findings, in our opinion. We recommend that the government to adopt and provide electronic services like ASAN service E-government of Azerbaijan.
Downloads
References
Astana Civil Service Hub. (2016). Global & Regional Trends in Civil Service Development.
Abdulkareem, A. K. (2015). Challenges of E-Government Implementation in the Nigerian Public Service. 45-56.
Abdulkareem, A. K., Ishola, A. A. & Abdulkareem, Z. J. (2021). E-Government and Bureaucratic Corruption in Nigeria : Successes and Challenges. Journal Studies Pemerintahan, 12(1). https://doi.org/10.18196/jgp.121125 DOI: https://doi.org/10.18196/jgp.121125
Alguliyev, R., Yusifov, F. & Gurbanli, A. (2018). Methodology and Criteria for Evaluating E-Services: The Case of Azerbaijan. Ejournal of Edemocracy and Open Government, 10(1), 106-115. https://doi.org/10.29379/jedem.v10i1.493 DOI: https://doi.org/10.29379/jedem.v10i1.493
Alhadid, I., Abu-taieh, E., Alkhawaldeh, R. S. & Khwaldeh, S. (2022). Predictors for E-Government Adoption of Sanad App . Services Integrating Utaut , Tpb , Tam Trust , and Perceived. Mdpi.Com, 8(1), 1-23. https://doi.org/10.3390/ijerph19148281 DOI: https://doi.org/10.3390/ijerph19148281
Ali, O. (2017). A Proposed Design of a Framework for Sudanese E-Government Security Model. August, 117-120.
Anar, Z. (2021). Organizational Citizenship Behavior in Azerbaijan: The Case of Asan Service. 2(14), 10-13. https://doi.org/10.17721/2616-9193.2021/14-2/6 DOI: https://doi.org/10.17721/2616-9193.2021/14-2/6
Avotra, A. A. R. N., Chengang, Y., Marcelline, T. R. S., Asad, A. & Yingfei, Y. (2021). Examining the Impact of E-Government on Corporate Social Responsibility Performance: The Mediating Effect of Mandatory Corporate Social Responsibility Policy, Corruption, and Information and Communication Technologies Development During the COVID era. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.737100 DOI: https://doi.org/10.3389/fpsyg.2021.737100
Bai, W. (2013). A Public Value Based Framework for Evaluating the Performance of E-Government in China. Ibusiness, 05(03), 26-29. https://doi.org/10.4236/ib.2013.53b006 DOI: https://doi.org/10.4236/ib.2013.53B006
Brewer, G. A. & Kellough, J. E. (2016). Administrative Values and Public Personnel Management: Reflections on Civil Service Reform. Public Personnel Management, 45(2), 171-189. https://doi.org/10.1177/0091026016644626 DOI: https://doi.org/10.1177/0091026016644626
Burnes, B. (2004). Kurt Lewin and the Planned Approach to Change: A Re-appraisal. Journal of Management Studies, 41(6), 977-1002. https://doi.org/10.1111/J.1467-6486.2004.00463.X DOI: https://doi.org/10.1111/j.1467-6486.2004.00463.x
Carter, L. & Ubacht, J. (2018). Panel: Blockchain Applications in Government. ACM International Conference Proceeding Series. https://doi.org/10.1145/3209281.3209329 DOI: https://doi.org/10.1145/3209281.3209329
Das, J., DiRienzo, C. & Burbridge, J. (2011). Global E-Government and the Role of Trust. In Applied Technology Integration in Governmental Organizations, 1-19. https://doi.org/10.4018/978-1-60960-162-1.ch001 DOI: https://doi.org/10.4018/978-1-60960-162-1.ch001
Gasimzade, I. (2020). Factors for the Successful Implementation of Asan Service in Azerbaijan. In Araştırma Makalesi / Research Article International Journal of Humanities and Education, 6, 715-730.
Gupta, M., Sachdeva, M. & Kumar, K. (2012). Advantages and Disadvantages of Egovernment Implementation: Literature Review. 2(3), 12.
Jafarli, I. (2021). Effective Public Service Delivery: The Case of Azerbaijan. Astanahubjournal.Org. 6(1).
Kalu, E. O., & Masri, R. (2019). Challenges of Egovernment Implementation in the Nigerian Public Service. In Journal of Engineering, Management, & Applied Sciences & Technologies. 10(1), 33-43.
Kasemsap, K. (2015). The Roles of Business Process Modeling and Business Process Reengineering in E-Government. in Handbook of Research on Innovations in Information Retrieval, Analysis, and Management, 401-430. https://doi.org/10.4018/978-1-4666-8833-9.ch015 DOI: https://doi.org/10.4018/978-1-4666-8833-9.ch015
Khan, A. & Krishnan, S. (2019). Conceptualizing the Impact of Corruption in National Institutions and National Stakeholder Service Systems on E-Government Maturity. International Journal of Information Management, 46, 23-36. https://doi.org/10.1016/j.ijinfomgt.2018.11.014 DOI: https://doi.org/10.1016/j.ijinfomgt.2018.11.014
Kolachalam, S. (2002). An Overview of E-government. In riviste.paviauniversitypress.it.
Kumar, R., Sachan, A., Mukherjee, A. & Kumar, R. (2018). Factors Influencing E-Government Adoption in India: A Qualitative Approach. Digital Policy, Regulation and Governance, 20(5), 413-433. https://doi.org/10.1108/DPRG-02-2018-0007 DOI: https://doi.org/10.1108/DPRG-02-2018-0007
Lee, K., Choi, S. O., Kim, J. & Jung, M. (2018). A Study on the Factors Affecting Decrease in the Government Corruption and Mediating Effects of the Development of ICT and E-Government-A Cross-Country Analysis. Journal of Open Innovation: Technology, Market, and Complexity, 4(3). https://doi.org/10.3390/joitmc4030041 DOI: https://doi.org/10.3390/joitmc4030041
Li, Q. (2014). The E-Government in Sudan: Challenges, barriers and prospects. In Citeseer. https://doi.org/10.2991/gecss-14.2014.60 DOI: https://doi.org/10.2991/gecss-14.2014.60
Lupu, D. & Lazăr, C. G. (2015). Influence of E-Government on the Level of Corruption in Some Eu and Non-Eu States. Procedia Economics and Finance, 20, 365-371. https://doi.org/10.1016/s2212-5671(15)00085-4 DOI: https://doi.org/10.1016/S2212-5671(15)00085-4
Malodia, S., Dhir, A., Mishra, M. & Bhatti, Z. A. (2021). Future of E-Government: An Integrated Conceptual Framework. Technological Forecasting and Social Change, 173. https://doi.org/10.1016/j.techfore.2021.121102 DOI: https://doi.org/10.1016/j.techfore.2021.121102
Melin, U. & Wihlborg, E. (2018). Balanced and Integrated E-Government Implementation - Exploring the Crossroad of Public Policy-Making and Information Systems Project Management Processes. Transforming Government: People, Process and Policy, 12(2), 191-208. https://doi.org/10.1108/TG-12-2017-0080 DOI: https://doi.org/10.1108/TG-12-2017-0080
Mistry, J. J. & Jalal, A. (2012). An Empirical Analysis of the Relationship Between E-Government and Corruption. International Journal of Digital Accounting Research, 12, 145-176. https://doi.org/10.4192/1577-8517-v12_6 DOI: https://doi.org/10.4192/1577-8517-v12_6
Müller, M., Ostern, N. & Rosemann, M. (2020). Silver Bullet for All Trust Issues? Blockchain-Based Trust Patterns for Collaborative Business Processes. Lecture Notes in Business Information Processing, LNBIP, 398, 3-18. https://doi.org/10.1007/978-3-030-58779-6_1 DOI: https://doi.org/10.1007/978-3-030-58779-6_1
Navarra, D. & Cornford, T. (2003). A Policy Making View of E-Government Innovations in Public Governance. Americas Conference on Information Systems (AMCIS), 103, 103.
Obaid, T., Eneizan, B., Naser, S. S. A., Alsheikh, G., Ali, A. A. A., Abualrejal, H. M. E. & Gazem, N. A. (2022). Factors Contributing to an Effective E- Government Adoption in Palestine. In Lecture Notes on Data Engineering and Communications Technologies, 127, 663-676. Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-030-98741-1_55 DOI: https://doi.org/10.1007/978-3-030-98741-1_55
Panchamia, N. & Thomas, P. (2014). Civil Service Reform in the Real World Patterns of Success in Uk Civil Service Reform. In Civilservant.Org. Uk, 1-104.
Parent, M., Vandebeek, C. A. & Gemino, A. C. (2005). Building Citizen Trust Through E-Government. Government Information Quarterly, 22(4), 720-736. https://doi.org/10.1016/j.giq.2005.10.001 DOI: https://doi.org/10.1016/j.giq.2005.10.001
Pesti, C. & Randma-Liiv, T. (2018). Towards a Managerial Public Service Bargain: The Estonian Civil Service Reform. In NISPAcee Journal of Public Administration and Policy, Walter de Gruyter GmbH. 11(1), 135-154. https://doi.org/10.2478/nispa-2018-0006 DOI: https://doi.org/10.2478/nispa-2018-0006
Regional Hub of Civil Service in Astana (ACSH) & United Nations Development Programme. (2016). One-Stop- Shop Public Service Delivery Model: The Case of Azerbaijan.
Relly, J. E. & Sabharwal, M. (2009). Perceptions of Transparency of Government Policymaking: A Cross-National Study. Government Information Quarterly, 26(1), 148-157. https://doi.org/10.1016/j.giq.2008.04.002 DOI: https://doi.org/10.1016/j.giq.2008.04.002
Sadigova, U. (2015). Implementation of E-Government in Azerbaijan: Opportunities and Challenges. The Graduate School of Public Administration,Seoul National University.
Shkarlet, S., Oliychenko, I., Dubyna, M., Ditkovska, M. & Zhovtok, V. (2020). Comparative Analysis of Best Practices in E-Government Implementation and Use of This Experience by Developing Countries. Administratie Si Management Public, (34), 118-136. https://doi.org/10.24818/amp/2020.34-07 DOI: https://doi.org/10.24818/amp/2020.34-07
Sinha, J. (2014). Organizational Change and Development. In Culture and Organizational Behaviour, SAGE Publications India Pvt Ltd, 351-376. https://doi.org/10.4135/9788132100997.n14 DOI: https://doi.org/10.4135/9788132100997.n14
Solinthone, P., Rumyantseva, T. (2016). E-Government Implementation. Matec-Conferences.Org. 79. https://doi.org/10.1051/matecconf/20167901066 DOI: https://doi.org/10.1051/matecconf/20167901066
Yousfi, A., Batoulis, K. & Weske, M. (2019). Achieving Business Process Improvement Via Ubiquitous Decision-Aware Business Processes. ACM Transactions on Internet Technology, 19(1). https://doi.org/10.1145/3298986 DOI: https://doi.org/10.1145/3298986
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Oluwaseyi Olubunmi Sodiya, Ali Ahmed Suliman Elmahdi
This work is licensed under a Creative Commons Attribution 4.0 International License.
With the licence CC-BY, authors retain the copyright, allowing anyone to download, reuse, re-print, modify, distribute, and/or copy their contribution. The work must be properly attributed to its author.
It is not necessary to ask for further permission from the author or journal board.
This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge.
