SURVEY ON CONSUMER USER SATISFACTION THROUGH 5G NETWORK MEDICAL SYSTEM

Authors

  • Li-Wei Lin Zhejiang University of Finance and Economics Dongfang College, Zhejiang, China
  • Su-Mei Gan Zhejiang University of Finance and Economics Dongfang College, Zhejiang, China
  • Yu -Xin Teng Zhejiang University of Finance and Economics Dongfang College, Zhejiang, China

DOI:

https://doi.org/10.29121/granthaalayah.v8.i1.2020.239

Keywords:

5G Telemedicine Monitoring Platform, Convenience, Interaction, Treatment

Abstract [English]

This study focuses on the design of the 5G telemedicine monitoring platform. We use a questionnaire survey to investigate the patient's perception of the system. We found and explored some of the patients in the rural areas, patients with mobility problems to the hospital, to solve their problems and convenience. The results show that the 5G telemedicine monitoring system is established to build the interaction and monitoring benefits for the hospital and patients, and further to achieve its monitoring goals and treatment.

Downloads

Download data is not yet available.

References

Anderson, E., & Weitz, B. (1992). The use of pledges to build and sustain commitment in distribution channels. Journal of marketing research, 18-34. DOI: https://doi.org/10.1177/002224379202900103

Balabanis, G., Reynolds< N., & Simintiras,A. (2006). Bases of e-store loyalty: Perceived switching barriers and satisfaction. Journal of Business Research,59,214-224. DOI: https://doi.org/10.1016/j.jbusres.2005.06.001

Boakye, K. G., J. Kwon, C. Blankson, and V. R. Prybutok. 2012. The attraction of the sizzle: A service investment model. Quality Management Journal 19, no. 4:24-38. DOI: https://doi.org/10.1080/10686967.2012.11918081

Dahl,D .W.,& Moreau, C.P. (2007), Thinking inside the box: Why consumers enjoy constrained creative experiences, Journal of Marketing Research,44(3),pp.357-369.

Dick, A.S., &Basu (1994). Customer loyalty: Toward an integrated conceptual framework. Journal of the Academy of Marketing Science,22(2),99-113. DOI: https://doi.org/10.1177/0092070394222001

Evans, J. R. 2015. Modern analytics and the future of quality and performance excellence. Quality Management Journal 22, no.4:6-17. DOI: https://doi.org/10.1080/10686967.2015.11918447

Fornell, C.1992. A national customer satisfaction barometer: The Swedish experience. Journal of Marketing 56, no.1:6-21. DOI: https://doi.org/10.1177/002224299205600103

Fuller, J. (2010), Virtual co-creation of new products and its impact on consumers product and brand relationships, Academy of Management Proceedings, 2010(1), pp.1-6. DOI: https://doi.org/10.5465/ambpp.2010.54501342

Gonnans, M., Krishnan, K.S., &Scheffold ,K.B.(2001).From brand loyalty to e-loyalty:A conceptual framework. Journal of Economic and Social Research,3(1),1-22.

Gruen, T. W., T. Osmonbekov, and A. J. Czaplewski. 2006. eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty. Journal of Business Research 59, no.4:449-456. DOI: https://doi.org/10.1016/j.jbusres.2005.10.004

Hart, S., Smith, A., Sparks, L., &Tzokas,N.(1999).Are loyalty schemes a manifestation of relationship marketing? Journal of Marketing Management 15(6),541-562. DOI: https://doi.org/10.1362/026725799785045842

Hoyer, W.D., Chandy, R., Dorotic, M., Krafft, M., Krafft, M., & Singh, S. S. (2010), Consumer cocreation in new product development, Journal of Service Research,13(3), pp.283-296.

Kang, S.C., Morris, S.S., &Snell,S.A.(2007).Relational archetypes, organizational learning, and value creation: Extending the human resource architecture. Academy of Management Review, 32,236-256. DOI: https://doi.org/10.5465/amr.2007.23464060

Kotler, P., Keller,K(2011), Marketing Management, 14th ed., Prentice Hall. Mayer, Roger C., James H. Davis &F. David Schooman, An Integrative Model of Organizational Trust, Academy of Management Review, Vol.20, No.3, pp.709-734,1995.

Krosnick, Jon A., David S. Boninger, Yao C. Chuang, Matthew K. Berent, and Catherine G. Carnot (1993), “Attitude Strength: One Construct or Many Related Constructs?” Journal of Personality and Social Psychology, 65 (6), 1132. DOI: https://doi.org/10.1037/0022-3514.65.6.1132

McColl-Kennedy, J. R., S. J. Hogan, L. Witell, and H. Snyder.2017. Cocreative customer practices: Effects of health care customer value cocreation practices on well-being. Journal of Business Research, no.70:55-66. DOI: https://doi.org/10.1016/j.jbusres.2016.07.006

McGuire, W. (1974). Psychological motives and communication gratification. IN J.F. Blumler & J.Katz(Eds), The use of mass communications: Current perspectives on gratification research(pp.106-67).Beverly Hills, CA: Sage.

Morgan, R. M., & Hunt, S. D., 1994, “The commitment-trust theory of relationship marketing”, Journal of Marketing, 58(3), 20-33. DOI: https://doi.org/10.1177/002224299405800302

Prahalad, C.K., & Ramaswamy (2004), Co-creation experiences: The next practice in value creation, Journal of Interactive Marketing18(3), pp.5-14.

Snipes, R. L., T. Loughman, and R. A. Fleck. 2010. The effects of physicians’ feelings of empowerment and service quality perceptions’ feelings of empowerment and service quality perceptions on hospital recommendations. Quality Management Journal 17, no.4:51-60. DOI: https://doi.org/10.1080/10686967.2010.11918292

Sweeney, J. C., & Soutar, G. N. (2001), Consumer perceived value: The development of a multiple item scale, Journal of Retailing, 77(2), pp.203-220.

Wang, W., and Benbasat, I. Recommendation agents for electronic commerce: Effects of explanation facilities on trusting beliefs. Journal of Management Information Systems, 23, 4(2007), 217–246.

Zeithaml, Valarie A. (1988), “Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence,” Journal of Marketing, 52 (3), 2–22 DOI: https://doi.org/10.1177/002224298805200302

Downloads

Published

2020-01-31

How to Cite

Lin, L.-W., Gan, S.-M., & Teng, Y. .-X. (2020). SURVEY ON CONSUMER USER SATISFACTION THROUGH 5G NETWORK MEDICAL SYSTEM. International Journal of Research -GRANTHAALAYAH, 8(1), 26–31. https://doi.org/10.29121/granthaalayah.v8.i1.2020.239

Most read articles by the same author(s)