Onurlu, Özlen, and Suna Karataş. “THE RELATIONSHIP BETWEEN CUSTOMER SATISFACTION AND INTERNAL SERVICE QUALITY FROM AN INTERNAL MARKETING PERSPECTIVE AND AN APPLICATION IN THE BANKING SECTOR”. International Journal of Research -GRANTHAALAYAH 4, no. 2 (February 29, 2016): 159–178. Accessed April 27, 2024. https://www.granthaalayahpublication.org/journals/granthaalayah/article/view/IJRG16_A02_86.