Ramu, G., and V. Anbalagan. “SERVICE QUALITY OF PUBLIC SECTOR BANKS - A STUDY”. International Journal of Research -GRANTHAALAYAH 5, no. 7 (July 31, 2017): 639–645. Accessed May 4, 2024. https://www.granthaalayahpublication.org/journals/granthaalayah/article/view/IJRG17_A08_573.