KUMAR, P. AN EXAMINATION OF THE ANTECEDENTS OF CUSTOMER SATISFACTION, BEHAVIORAL RESPONSE AND INTENTIONS AMONG RETAIL STORE FORMATS. International Journal of Research -GRANTHAALAYAH, [S. l.], v. 5, n. 1, p. 239–257, 2017. DOI: 10.29121/granthaalayah.v5.i1.2017.1887. Disponível em: https://www.granthaalayahpublication.org/journals/granthaalayah/article/view/IJRG17_A01_20. Acesso em: 5 may. 2024.