KALA, K. CUSTOMER AND CONSUMER RELATIONSHIP MANAGEMENT TOWARDS E-BUSINESS STRATEGIES. International Journal of Research -GRANTHAALAYAH, [S. l.], v. 5, n. 2, p. 357–362, 2017. DOI: 10.29121/granthaalayah.v5.i2.2017.1747. Disponível em: https://www.granthaalayahpublication.org/journals/granthaalayah/article/view/IJRG17_A02_103. Acesso em: 13 may. 2024.