INFORMEDNESS OF COLLEGE STUDENTS AS BANK CUSTOMERS
DOI:
https://doi.org/10.29121/granthaalayah.v8.i6.2020.418Keywords:
Bank Customers, Dispute, Citizen Charter of Bank, Banking Ombudsman, Bank Statement, Interest on DepositsAbstract [English]
Banks are the institutions where most of the people put their hard-earned money in. But do they really know about banks - their services, their terms and conditions, their tariff plans, their communications and the dispute resolution mechanisms? This study tried to find out this by, interviewing 100 young college-going bank customers. The surprising results of this study led to some suggestions which require immediate implementation.
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References
Kangkana Chaudhury. (2017). “CONSUMER AWARENESS AMONG COLLEGE STUDENTS.” International Journal of Research - Granthaalayah, 5(6), 223-230. https://doi.org/10.5281/zenodo.820525.
Nitin Night, Kumar Gangwar, Kaushal Kishor. (2018). “AWARNESS IF CONSUMER RIGHTS AMONG STUDENTS.” International Conference on Recent Innovation in Management, Engineering, Science and Technology – RIMEST. www.conferenceworld.in.
“STATISTICAL TABLES RELATING TO BANKS IN INDIA 2012- 13.” Reserve Bank of India (2013).
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