@article{Sharma_Pandey_2022, title={A COMPARATIVE STUDY OF M|M|1 and M|M|C MODELS FOR B2C WITH SUPPLY CHAIN PROCESS}, volume={9}, url={https://www.granthaalayahpublication.org/ijetmr-ojms/ijetmr/article/view/IJETMR22_A01_3001}, DOI={10.29121/ijetmr.v9.i2.2022.1098}, abstractNote={<p>With the emerging technology of electronic commerce, most of the business companies positively tend to offer services to their clients dealing in B2C e-commerce. We pro- posed four models for business to consumer (B2C) with supply chain management. First two models are M |M |1 with and without server breakdown and other models are M |M |C with and without server breakdown.  During service when the server breakdown, the re- pairing process of the server begins immediately. During repair period the server serves the customer   with slow rate   and   service period follows exponential   distribution.  Then numerical results are also illustrated various system performances are calculated</p>}, number={2}, journal={International Journal of Engineering Technologies and Management Research}, author={Sharma, Geetanjali and Pandey, Jai Deep}, year={2022}, month={Feb.}, pages={1–14} }