ANALYTIC OF BRAND IMAGE, COMPANY IMAGE, AND PRICE ON PURCHASING DECISIONS AND THEIR IMPLICATIONS ON CUSTOMER SATISFACTION OF MEDICAL DEVICES PRODUCTS IN JABODETABEK AT PT. MDT

  • Setya Murda Mustofa Magister Manajemen Student, Universitas Mercubuana (UMB), Jakarta, Indonesia
  • Prof. Dr. Arifin Sitio Magister Manajemen Student, Universitas Mercubuana (UMB), Jakarta, Indonesia
Keywords: Brand Image, Company Image, Price, Purchasing Decision, Customer Satisfaction

Abstract

This study aims to analyze the effect of Brand Image, Company Image, and Price on Purchasing Decisions and Their Implications on Customer Satisfaction of Medical Device Products in Jabodetabek at PT. MDT. Competition in the business world today is getting tougher and companies must have a vision and mission that must be maintained so that customers and partners or company colleagues do not turn away. The population in this study were customers of PT. MDT Jabodetabek Region. The sampling technique in this study the author uses a saturated sampling method. The analytical method used is path analysis. The data analysis used in this study is assisted by the SPSS Version 23. The results of this study indicate that (1) Corporate Image has a positive and significant effect on Purchasing Decisions, (2) Brand Image does not significantly influence Purchasing Decisions, (3) Price positive and significant effect on Purchasing Decisions, (4) Purchase Decisions have a positive and significant effect on Customer Satisfaction, and (5) Corporate Image has a positive and significant effect on Purchasing Decisions and their implications for Customer Satisfaction.

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Published
2019-02-28
How to Cite
Mustofa, S. M., & Sitio, A. (2019). ANALYTIC OF BRAND IMAGE, COMPANY IMAGE, AND PRICE ON PURCHASING DECISIONS AND THEIR IMPLICATIONS ON CUSTOMER SATISFACTION OF MEDICAL DEVICES PRODUCTS IN JABODETABEK AT PT. MDT . International Journal of Engineering Technologies and Management Research, 6(2), 72-85. https://doi.org/10.29121/ijetmr.v6.i2.2019.357