V. RAMANUJAM; P. PARTHIBAN. A STUDY ON EXPECTED SERVICE QUALITY FACTORS BY THE MARKETER IN E-MARKETING IN INDIA . International Journal of Engineering Technologies and Management Research, [S. l.], v. 6, n. 11, p. 71–78, 2019. DOI: 10.29121/ijetmr.v6.i11.2019.464. Disponível em: https://www.granthaalayahpublication.org/ijetmr-ojms/ijetmr/article/view/07_IJETMR19_A11_1298. Acesso em: 29 jan. 2023.