DIVAKARAN, P.; CHATURVEDI, V. M. E-COMMERCE AND THE EVOLUTION OF LAST-MILE DELIVERY: MEETING CUSTOMER EXPECTATIONS. International Journal of Engineering Technologies and Management Research, [S. l.], v. 10, n. 12, p. 51–58, 2023. DOI: 10.29121/ijetmr.v10.i12.2023.1642. Disponível em: https://www.granthaalayahpublication.org/ijetmr-ojms/ijetmr/article/view/1642. Acesso em: 21 sep. 2025.