A STUDY ON EXPECTED SERVICE QUALITY FACTORS BY THE MARKETER IN E-MARKETING IN INDIA

V. Ramanujam; P. Parthiban

doi:10.29121/ijetmr.v6.i11.2019.464

Authors

Dr. V. Ramanujam Associate Professor, Bharathiar School of Management and Entrepreneur Development, Bharathiar University, Coimbatore – 641 046, India
Mr. P. Parthiban Research Scholar (Part-Time), Bharathiar School of Management and Entrepreneur Development, Bharathiar University, Coimbatore – 641 046, India

DOI:

https://doi.org/10.29121/ijetmr.v6.i11.2019.464

Keywords:

Service Quality, Online Marketer, e-services

Abstract

In the present study, the descriptive research design has been administered. Since this research describes the characteristics of the marketers in e-marketing, it is concerned with descriptive in nature. Meanwhile, this study analyze the e-marketing behavior and its antecedents, e-services quality, service failure in e-marketing, its relationship with the profile of the marketers, it seems to be diagnostic in nature. In total, 535 marketers was identified by popular web service providers namely Pronet, Satyam, Airtel and BSNL. Hence the present study has made an attempt to fill up the research gap with the help of proposed research model.

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