the equipment for measuring, dosing and weighing to improve consumer protection and keep up the quality of circulating goods and services. The measuring instruments and scales used in trade transactions, hereinafter referred to as TMDW (Tools for Measuring, Dosing and Weighing), are used by traders all the time with a high enough frequency that changes are possible in certain parts. This has the potential to cause errors in scales or measurements that will harm consumers and business actors. For this reason, calibration and calculation of TMDW play an important role in consumer protection efforts. From the side of business actors, those who carry out their trade transactions using TMDW are obliged to check or re-calibrate the TMDW through a calibration session. If there are business actors who are not orderly in checking the TMDW used and it is proven already damaged or not according to the dose but is not repaired, the business actor can be subject to sanctions. The accuracy and reliability of TMDW as a measuring instrument for traded goods is required so that each party obtains equal protection. Traders protected from losses due to providing goods in excess of the agreed volume, while consumers are protected from losses due to receiving a quantity of goods that is lower than the volume requested/paid for. Then, as regulated in Minister of Trade Regulation No. 50 of 2009 concerning Work Units and Legal Metrology Technical Implementation Units, the parties authorized to carry out TMDW testing and the implementation of calibration and recalibration are the provincial and district/city UPT and UPTD. However, UPT and UPTD still face obstacles in the implementation of their services. Calibration and re-calibration services in the regions based on the study only reached 24.7% of the total population of TMDW used. The reasons are, among others, the limited budget for the implementation of calibration and recalculation, the number of calibration resources has decreased by 5% over the last 2 years period, and inadequate facilities and infrastructure. In addition to the obstacles mentioned above in the calibration and re-calibration service, the process of capturing metrological data is still done manually using many written documents. In each service element, there are various kinds of documents that must be filled out manually and in the end these documents will be archived separately. The flow of data and information has not been well documented even though the output data from this process will be processed into metrological information that will be used by management above it in making decisions. Organizational operational methods that still use this old method will have a negative impact on effectiveness and efficiency in organizational performance. This manual operational transaction process will eventually lead to several problems such as timely reporting, high manual errors, irregular documents, and difficulties in retrieving past data and information. The development of information and communication technology at this time encourages various aspects of society to develop one of which is E-Government. The development of E-Government is an effort to develop electronic-based governance in order to improve the quality of public services effectively and efficiently. The government has issued a National Policy and Strategy for E-Government Development (E-Government Development Framework) through INPRES No. 3 of 2003 which is the umbrella for all detailed technical policies in the field of E-Government. The Metrology Information System as the part of E-Government at the Metrological Center is a solution to the obstacles faced by the Metrological Center. The information system is expected to be able to run high-speed and high-volume numerical computations, and be able to store large amounts of information in a small space and can be easily accessed at any time. The benefits of information systems for organizations are more intangible which can be in the form of increasing productivity, increasing customer satisfaction, reducing paper documents, reducing transaction costs, and improving decision-making processes. 2. MATERIALS AND METHODS The Development of a Metrological Information System
using enterprise information technology architecture is carried out using the
System Development Life Cycle (SDLC) research methodology with a prototyping
approach. This method is illustrated in the diagram below:
The
methodology used is divided into 2 (two) group of stages, namely the stages
carried out in the prototyping stage, and the developing stage. The stages in
prototyping began with the planning stage, at this stage a Group Discussion
Forum (GDF) was held at the Metrological Office of
the Ministry of Trade of the Republic of Indonesia, Jakarta. The output of the GDF is documentation of the identification of the
need for a metrology information system, appropriate techniques and methods
used for the development of a good metrology information system as well as
documentation of schedules and work plans. The second
stage in the prototyping is the information system analysis stage, where at
this stage the current metrological information systems are being analyzed, the
information system analysis is carried out at the Central Metrological Center,
Ministry of Trade of the Republic of Indonesia in Jakarta, the Metrological
Center Bandung, the Department of Industry and Trade of the City of Bogor and
the TMDW Testing Center of the Directorate of Metrology of West Java. The
selection of different institutions is based on differences in authority and
the existence of integration between related institutions so that information
system analysis is carried out using enterprise architecture [Kementerian Perdagangan Republik Indonesia (2013); UNCTAD/WTO. (2004); Pusat Penelitian dan Pengembangan Perdagangan Dalam
Negeri (2007); Mutiara et al. (2017); Santoso and Affandi (2016)]. The researcher will make a Business
Process Re-Engineering (BPR) to revise the metrological business process and
metrological SOP from the results of the above analysis [Yulianto (2014)].
The third
stage in the prototyping is the information system design stage which consists
of several phases. The first phase the researcher uses The Open Group
Architecture Framework to design the enterprise architecture of a metrological
information system [Mutiara et al. (2017) ; Nakakawa et al. (2013); Gorkhali and Da Xu (2017)]. The next phase, designing a
metrological information system using Enterprise Information System Modeling in
which the outputs of this phase are database models, input and output models
and process models and computer networks of a metrological information system [Romero and Vernadat (2016)]. From the resulting database model, the
researchers conducted a data survey to the Karawang Metrology Center, the TMDW
Testing Center for the West Java Metrology Directorate, the Bogor Metrology
Center, the Cirebon Metrology Center and the Tasikmalaya Metrology Center. The
last phase of the information system design stage is the manufacture of a
metrological information system prototype carried out
The last
stage in the prototyping is the internal testing of the metrology information
system prototype. The test results will be evaluated using the Software Process
Improvement (SPI) and TOGAF methods to compare the results of the prototype
trial with the current information system [Unterkalmsteiner et al. (2011); Petri et al. (2015); Carbone et al. (2008)]. In the
developing stages, the first stage carried out was a prototype test at the
Karawang Metrology Center, the UTTP Testing Center for the West Java Metrology
Directorate, the Bogor Metrology Center, the Cirebon Metrology Center and the
Tasikmalaya Metrology Center. The trial was carried all the stakeholders and
users. The results of the internal trial and user trials will be evaluated in
FGDs with the Central Metrology Center in Jakarta. The results of the FGD were
analyzed to revise the prototype. The revised prototype will be compiled into a
metrological information system. The results of the FGD discussing the comparison
of the current metrological information system with the information system
developed will be compiled to a full system. The
next stage is the installation of the system to the central metrology center
server, followed by inputting data into the metrology information system. There
will be training for users at the UTTP Testing Center of the West Java
Directorate of Metrology. 3. RESULTS AND DISCUSSIONS Metrology information system is an internet and
mobile-based management information system that can help overcome the problems
of metrology centers. The technology used can help speed up the process of
metrology services that were previously manual. The users can access the system
anywhere and anytime. The services that provided by metrology information system
are also getting better with a warning system, where users can be reminded to
re-calibrate. In Metrology Information System uses internet and
intranet in its architecture. The internet is used to serve users who cannot
make transactions at the metrology center offices, the intranet is used for
transaction services at the metrology center office. For payments using host to
host with the selected bank, this simplifies and speeds up the payment process.
Meanwhile, mobile technology is used to implement a warning system that can
inform users of the status of their equipment, as well as remind users to
re-calibrate/re-calibrate their equipment. The application has 2 models, front end and back
end. Front End is the application for users, which can be accessed using
metrology information system website. The back end is application for admin, in
this case the admin is metrology center. Some previous research has been done related
to metrology information system. Yulianto designed a metrological information system
that functions for data and information management in the calibration and
re-calibration service process at the Metrology Center [Yulianto
(2014)]. This study proposes a new business process for
calibration and recalculation services by utilizing the proposed information
system design. The proposed new business process by utilizing the information
system is able to provide results in accordance with the expected improvement targets
for data and information management, such as an easier and faster
administrative process, where the average administrative time can be reduced to
41.6%, presentation of information metrology more quickly and accurately, making it easier to find
past data and information, cutting out activities that do not provide added
value, and being able to make the data and information management process in
the calibration and recalculation services more efficient in terms of the use
of document resources, HR, and time of completion of work. Research Akbar,
Hasan and Ardiesa also designed a web-based metrological information system
with mobile features on the Tera Service at the UPTD Metrology Center, Industry
and Trade Office of Sumatra Province [Akbar et
al. (2015)]. Mutiara, Andreswar and Hanafi made an enterprise architecture blueprint
in the form of a description of the current condition of business architecture,
information systems and technology and proposed architectural improvements that
can be used as a reference in making information system planning strategies to
support the continuity of business activities in order to improve performance
and support the achievement of strategies business at the Directorate of
Metrology as needed based on interviews conducted with the Directorate of
Metrology concerned [Mutiara
et al. (2017)]. This model adapts the Enterprise Architecture
Model at the Medical Device Testing and Calibration Institution made by B.
Santoso [Santoso et al. (2016)]. This research uses internet, intranet, host to host
and mobile technology. This technology allows services to be accessed more
quickly, with high accuracy and valid data. Searching and processing data can
be done more easily with a database that is integrated with other metrology
centers. The architecture is designed to connect scattered metrology centers
into one system. This research makes a major contribution to the government in
realizing fair trade and the success of E-Government 4. CONCLUSIONS AND RECOMMENDATIONS The E-Government Information System at the Metrological Center is a
solution to the obstacles faced by the Metrological Center. The information
system is expected to be able to run high-speed and high-volume numerical
computations, and be able to store large amounts of information in a small
space and can be easily accessed at any time. The benefits of information
systems for organizations are more intangible which can be in the form of
increasing productivity, increasing customer satisfaction, reducing paper
documents, reducing transaction costs, and improving decision-making processes
[Rodrigues et al.
(2016)]. This research produces an enterprise architecture in the form of an
overview of the current condition of business architecture, information systems
and technology as well as proposed architectural improvements that can be used
as a reference in making information system planning strategies to support the
continuity of business activities in order to improve performance and support
the achievement of business strategies in Directorate of Metrology as needed
based on interviews conducted with the Directorate of Metrology concerned. ACKNOWLEDGEMENTS This research was fully supported by Ministry of
Education, Culture, Research and Technology, The Indonesian High Education and
Research Technology Department as a part of Research Grant with contract
number: 183/SP2H/LT/DRPM/2020 Date 9th
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