Sanyasi, Bishnu Maya, Keshar Nath Dhakal, and Rajnish Ratna. “IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER LOYALTY IN THE INSURANCE SECTOR”. ShodhKosh: Journal of Visual and Performing Arts 5, no. 7 (July 31, 2024): 924–934. Accessed September 17, 2025. https://www.granthaalayahpublication.org/Arts-Journal/ShodhKosh/article/view/5223.