PATHAK, P.; PAL, A. USER PERCEPTION OF SERVICE QUALITY IN IIM LIBRARIES: A LIBQUAL+ MODEL-BASED STUDY. ShodhKosh: Journal of Visual and Performing Arts, [S. l.], v. 5, n. 1, p. 2003–2012, 2024. DOI: 10.29121/shodhkosh.v5.i1.2024.6260. Disponível em: https://www.granthaalayahpublication.org/Arts-Journal/ShodhKosh/article/view/6260. Acesso em: 4 nov. 2025.