TABASSUM, R.; S. CHITRADEVI. ASSESSING THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER RELATIONSHIP MANAGEMENT (CRM) EFFECTIVENESS. ShodhKosh: Journal of Visual and Performing Arts, [S. l.], v. 5, n. 6, p. 1076–1083, 2024. DOI: 10.29121/shodhkosh.v5.i6.2024.4546. Disponível em: https://www.granthaalayahpublication.org/Arts-Journal/ShodhKosh/article/view/4546. Acesso em: 1 nov. 2025.