Khanna, B. 2024. AN EMPIRICAL EVALUATION OF CUSTOMER PERCEPTIONS ON COMPLAINT REDRESSAL MECHANISMS ACROSS DEMOGRAPHIC SEGMENTS IN THE BANKING SECTOR. ShodhKosh: Journal of Visual and Performing Arts. 5, 5 (May 2024), 1562–1569. DOI:https://doi.org/10.29121/shodhkosh.v5.i5.2024.5727.