INTEGRATING EMOTIONAL INTELLIGENCE AND JOB SATISFACTION TO IMPROVE HEALTHCARE SERVICE DELIVERY: A COMPREHENSIVE STUDY IN TRADITIONAL HEALTHCARE SETTINGS

Phalguni; Ajmer Singh Malik; Gian Chand

doi:10.29121/shodhkosh.v5.i4.2024.1820

Authors

Phalguni SRF, Department of Public Administration, Kurukshetra University, Kurukshetra, Haryana, India
Dr. Ajmer Singh Malik Vice-Chancellor, Chaudhary Devi Lal University, Sirsa Retd. Professor, Department of Public Administration, Kurukshetra University, Kurukshetra, Haryana, India
Dr. Gian Chand Associate Professor, Institute of Integrated and Honors Studies, Kurukshetra University Kurukshetra, Haryana, India

DOI:

https://doi.org/10.29121/shodhkosh.v5.i4.2024.1820

Keywords:

Emotional Intelligence, Job Satisfaction, Healthcare Service Delivery, Traditional Healthcare, Patient Outcomes, Team Dynamics

Abstract [English]

Job satisfaction is widely acknowledged as a crucial component that affects the delivery of healthcare services. However, the impact of emotional intelligence (EI) on job satisfaction in traditional healthcare settings has not been thoroughly investigated. This study aims to examine the relationship between healthcare professionals' emotional intelligence, and job satisfaction, and their impact on the quality of healthcare services, patient outcomes, and workplace harmony.

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